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How should I care for my  jewellery?

Your VIVA jewellery should be handled with care at all times.

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.

We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.

How should I store my VIVA jewellery?

Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene.

Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewellery in the bathroom.

How should I clean and care for my VIVA jewellery?

In order to care for VIVA products, we recommend using a polishing cloth regularly to prevent the natural process of tarnishing. Clean your jewellery using lukewarm soapy water and a soft brush, but ensure that your jewellery is never submerged. We also strongly advise against exposing the jewellery to harsh chemicals, including ammonia, bleach, chlorine and salt water. VIVA encourages customers to remove the jewellery prior to cleaning, bathing and swimming and ensure that the jewellery is not exposed UV light, hairspray, perfume and cosmetics.